Refund Policy

Refund Policy

Effective Date: July 2026

At YourDropTaxi, we are committed to providing reliable, transparent, and customer-friendly taxi services. This Refund Policy explains the conditions under which cancellations and refunds are processed for bookings made through our website or customer support.

By booking our services, you agree to the terms outlined in this Refund Policy.

1. General Refund Policy

• YourDropTaxi provides taxi booking services and does not sell physical products.
• Refunds are processed only under the conditions mentioned in this policy.
• Once the trip has commenced, no refund will be issued.
• Refund eligibility is subject to verification by our support team.

2. Booking Cancellation Before Trip

Customers may cancel their booking before the scheduled pickup time.

• Cancellations made well in advance may be eligible for a full or partial refund.
• Cancellation charges may apply depending on the time of cancellation and the booking status.
• Any applicable refund will be processed after deducting cancellation charges, if any.

3. Cancellation After Driver Assignment

If a driver has already been assigned or has started traveling to the pickup location:

• Cancellation charges may apply.
• Any advance payment may be partially refunded after deducting applicable charges.
• The refund amount will depend on the driver’s travel status and operational costs incurred.

4. No-Show Policy

A booking will be considered a “No Show” if:

• The customer is unavailable at the pickup location at the scheduled time.
• The customer cannot be contacted after reasonable attempts.
• The customer fails to board the vehicle without prior notice.

In such cases, the booking amount is non-refundable.

5. Eligible Refunds

Customers may be eligible for a refund in the following situations:

• Booking cancelled within the eligible cancellation period.
• Service could not be provided due to operational issues from Our side.
• Duplicate payment made for the same booking.
• Payment deducted successfully but booking was not confirmed.
• Driver unavailable and no replacement could be arranged.

6. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

• Trip has already started or has been completed.
• Last-minute cancellations after driver dispatch.
• Customer changes travel plans.
• Delay caused by the customer resulting in trip cancellation.
• Incorrect booking details provided by the customer.
• No-show at the pickup location.

7. Refund Processing

Once a refund request is approved:

• Refunds will be processed within 5–7 business days.
• The amount will be credited to the original payment method whenever possible.
• Processing time may vary depending on your bank or payment provider.

8. Payment Disputes

If you experience any payment-related issues:

• Please report the issue within 24 hours of your booking or trip.
• Our support team will review the transaction and resolve genuine disputes as quickly as possible.
• YourDropTaxi reserves the right to verify all refund claims before approval.

9. Changes to This Refund Policy

YourDropTaxi reserves the right to modify or update this Refund Policy at any time without prior notice.

Any updates will be published on this page with the revised effective date.

10. Contact Us

If you have any questions regarding cancellations or refunds, please contact us.

YourDropTaxi

📞 Phone: +91 91500 04526

📧 Email: your@yourdroptaxi.com 

🌐 Website: https://yourdroptaxi.com